Frequently Asked Questions

1. How do I place an order?

To place an order with Inkspire.com, simply navigate to our website and browse through our extensive selection of custom printing and promotional products. Once you've selected the items you need, proceed to the checkout process, where you can upload your artwork, specify any customization details, and complete the payment securely.

Alternatively, please feel free to contact us direct by phone at 1-877-279-5220, or by email at info@inkspire.com to work with our order team. 

2. What types of products do you offer?

At Inkspire.com, we offer a wide range of custom printing and promotional products to suit various needs. Our product offering includes business cards, brochures, flyers, banners, stationery, business gift, trade show giveaways and much more. Whether you're looking for marketing materials, customized office supplies, or branded merchandise, we've got you covered.

3. Can I see a proof before my order goes into production?

Yes, absolutely! We understand the importance of ensuring that your design looks perfect before printing. Once you've uploaded or emailed your artwork, our team will create a virtual PDF proof for your review. You can carefully examine the proof for any errors or revisions needed. We won't proceed with production until we receive your approval.

4. What file formats do you accept for artwork?

We accept a variety of file formats, including PDF, AI, EPS, PSD, JPG, and PNG. For the best results, we recommend submitting vector files or high-resolution images to ensure optimal print quality. If you have any questions about file formats or need assistance with artwork preparation, feel free to reach out to our customer support team.

5. What is your turnaround time for orders?

Our turnaround time varies depending on product, the complexity of your order and the quantity of items. We strive to process orders as quickly as possible while maintaining the highest standards of quality. You can find estimated production and shipping times listed on each product page. If you have specific deadlines or rush requests, please contact us, and we'll do our best to accommodate your needs.

6. What if I notice an error after receiving my order?

If you discover any errors or defects in your order, please contact us immediately. While we take every precaution to ensure accuracy, mistakes can occasionally occur. We will work with you to rectify the issue promptly. Your satisfaction is our top priority, and we're committed to doing everything possible to make it right.

7. Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders to help you save on your custom printing and promotional needs. The discount amount varies depending on the quantity and type of products ordered. You can view pricing options and volume discounts on each product page, reaching out to us direct for quantities above those shown online.  Additionally, if you have specific requirements or budget constraints, feel free to contact us for personalized assistance.

8. Can I track the status of my order?

Yes, you can track the status of your order directly from your Inkspire.com account. Once your order is processed and shipped, you'll receive a tracking number via email, allowing you to monitor its progress every step of the way. If you encounter any issues or have questions about your order status, our customer support team is here to help.

9. International Shipping Policy

Regrettably, we do not offer international shipping, except for clients situated in Canada.

Our online ordering system and advertised all inclusive pricing (with free ground shipping), are specifically reserved for clients within the contiguous United States (US48).

For clients located in Alaska, Hawaii, Puerto Rico, and Canada, we kindly request that you reach out to our customer support team to obtain a formal price quote, incorporating precise shipping costs, as the initial step in initiating an order. When submitting your inquiry, please ensure to include all relevant details such as product specifications, quantities, and shipping information for accurate assessment and processing.

10. How can I contact customer support?

If you have any questions, concerns, or feedback, our friendly customer support team is here to assist you. You can reach us via email at info@inkspire.com or by phone at 1-877-279-5220 during our business hours. We strive to provide timely and personalized assistance to ensure your experience with Inkspire.com is seamless and satisfactory.